Testimonials

Thousands Of Satisfied Customers!

Robert H.

5/30/2020

These guys are great! They responded within an hour and the price quoted was the price charged. No surprises. They were fast, efficient, and very professional. They have a ton of five-star ratings on Yelp for a reason. They are serious.

Cathy

We first met Willy a few years back when he made several repairs in our Mother’s house in Bridgeport. We remembered how wonderful he was and we called upon him again this past year to help us with our house in Milford.  Our house was built in 1942 and almost everything in the bathroom seemed to stop working all at once. Our toilet tank kept draining a few inches of water and filling every 20 minutes around the clock and we could not turn off the toilet because the shut-off valve was cracked. The toilet itself was loose.  Our bathroom sink was clogged and could not be used at all. We purchased a new sink the year before but none of us were brave enough to install it. The washing machine drain pipe was backing up and overflowing. The outside water shut off valve would not turn off the water.  We also wanted to replace the main shut off valve for the house with a new, quick, easy, one quarter turn valve. We tried to fix some things on our own and we made them worse.  When water was pouring into the basement after we tried to fix the showerhead, we emailed The Clog Doctor that evening.  We specifically asked for Willy who replied first thing in the morning at 7:20 am and was at our house by 9:30 am. Willy tackled our list and meticulously repaired each item one at a time.  He used to care and caution while working and he was always very polite and professional.  There were some hiccups along the way and some unexpected repairs that we would not have known about had we not called The Clog Doctor. With each of these roadblocks, Willy would stop and explain what the issue was and how he planned to deal with it and what the cost involved would be.  He also educated us as he went along, and he showed a great deal of patience with us when we did not always understand the plumbing “lingo”.  He was at the house for 6 hours and never once stopped to take a break. In addition, he installed our new pedestal sink with faucet.  He also discovered the reason for the sink clog and the bubbling toilet, the vent on the roof was clogged. As soon as he repaired the clog, the bathroom sink was running smoother and better than when we first moved in 18 years before. We tell our story to everyone who is looking for a plumber. No more Liquid Plumber or “do-it-yourself” plumbing projects for us! It may sound corny, but from now on, we plan to call the Doctor, The Clog DR. Plumbing.


Linda van-Reet,

From Bridgeport, CT

My kitchen drain decided to back up and clog on a Friday night. I called the Clog Dr and Willy answered the phone. Imagine!!!….No answering service and I spoke to a human being! It’s a wonderful thing! He asked if I wanted him to come out right away? It was 10:00 pm, so I said that if someone could come out sometime on Saturday, then that would be fine. He said that he would see me between 8 & 9. The next morning, he called to say that he was on his way and was there before 9:00. Willy did a fabulous job of clearing my clogged drain, and also fixed a leak that started with this problem.  He was quite professional and took the time to explain the work that needed to be done as well as the cost. He made sure everything was working before he left and also cleaned up after he was done. Great service!!!!! I’m having him come back this weekend to do another job for me. Imagine! Someone who works on Saturday. I don’t have to miss work to have my plumbing repaired. It’s nice that someone understands that… I would recommend Willy and the Clog DR.

Amy C.

San Anselmo, CA

Amazing service. He spent a good part of three days searching for the root of my “clog” and found that there was no clog, but instead, the pipes were collapsing. He was friendly and extremely determined to find the issue but only charged me what he originally had quoted despite the fact that it took so long to figure out the issue. Kind, honest, hard-working and humble service. I wish I could find this for every aspect of my home care!

Clog Dr. has been so helpful. They are professional, courteous and extremely knowledgeable.  They fixed the main waste line that was damaged by tree roots.  He used a technique that repaired the pipe from the inside without having to excavate. Using a video feed, he showed us the two (yes two) problem areas. When the work was completed, we saw the repaired areas on the monitor. Since he came, the roots are gone and will stay gone.  He quoted a fair price, did the work in less than one day, and brought us such peace knowing this will not be an issue.  

A month later I called him again, this time to fix a clogged sink.  I was so glad to hear he did this kind of work as well.  I attempted to clean the trap myself, but quickly got in over my head as part of the pipe could be removed and part of it was sealed tight to another section of PVC.  Willy came up with an ingenious solution, opened the trap, snaked the line, and reassembled it all so we could have access in the future.  His creative solution saved the day.

I would highly recommend The Clog Dr.  They explain fully what they are going to do and why the work is necessary.  Their quotes are accurate and there are no hidden surprises.   Additionally, they leave the work site as clean as they found it. =]

They care about the work they do and ensure it’s done right the first time- so it makes it easy to recommend their services.

Thank you Clog Dr!

Amazing service! The Clog Dr. responded right away and communicated clearly every step of the way. They fixed the problem in a timely manner and the price was great too. Very happy to have found The Clog Dr. and we definitely will call them again and recommend them.  Thank you so much, Clog Dr.!

New homeowners, had no idea what to do about our ceiling leak.  The Clog Dr was professional, super friendly, and knew his stuff.  I would recommend a thousand times over and will stick with him in the future!

Pam B.

We had a kitchen sink clog that we tried to clear ourselves and just couldn’t.  Not knowing who to call we checked Yelp and found The Clog Dr.
What first stood out to us was that they offer a military discount… only great businesses do that!
Then after reading the reviews they had for promptness, professionalism and fixing the problem the first time we decided to request a quote.  The response time was very fast and Willy called before he came and showed up when he said he would.  I was back washing dishes in no time.  If you’re looking for a great plumber look no further… you found one – The Clog Dr. 

Much better than I expected!  I had bad experiences with local plumbers before, so when my house started having flooding issues – I tried everything I could myself first.  Tracked it down to my main sewer line.  Called a bunch of places, got a broad range of rates (most wanted to start with a diagnostic fee, then ‘see where it goes’).

This guy listened to me over the phone – tells me his flat rate, better than a lot of them.  Then after telling me that he can’t come till 3, but will call first – calls me around 1.  I agree to an earlier time and he shows up by 1:30.  No tinkering around, he comes in, double checks a couple of things and then gets the machine setup.  Took a few runs to get the clog broken through.  Once through, he runs the camera through and sees a little residue in a couple of spots – so runs the machine through the line a 4th time.  Good camera, and one the last run of it – it looks great.

He was in and out before 3, saving me some of my afternoons.  Thanks!

David M.

After two days of troubleshooting a clog in my plumbing, I was convinced the problem was not in the house but in the sewer line.  I called the Clog Dr. and was told they could be at my house within the hour. They arrived on time and were very courteous and professional. Willie and his son MacArthur quickly found the problem which was tree roots clogging the sewer line from the house to the street. The clog was 106 feet from the house. Willie installed a two-bladed root cutter on his snake and that worked O.K but didn’t get all of the roots. Then he installed a single blade cutter that got even more of the roots and cleared the clog. But, we didn’t leave it there, he then used a Jetter (4,000 psi) pressure washer with a cutting head to remove all of the remaining roots and to clean out the pipe. During the process, he used a video camera that provided a color video of the entire pipe. I could see how clean it was when he was through.  The price was also very good. I highly recommend these guys to resolve any type of clog in your plumbing.


The Clog Dr is the man. He arrived right on time yesterday and quickly solved our plumbing crisis. He’s a very personable guy and clearly very skilled at plumbing. I can’t recommend him highly enough.

Amazing service. He spent a good part of three days searching for the root of my “clog” and found that there was no clog, but instead, the pipes were collapsing. He was friendly and extremely determined to find the issue but only charged me what he originally had quoted despite the fact that it took so long to figure out the issue. Kind, honest, hard-working and humble service. I wish I could find this for every aspect of my home care! 

Alex G.

We needed same-day help for a clogged shower (which had been a problem for a couple of months) and they responded right away AND even scheduled within a few hours. The technician, Willy, was really friendly and helpful, clean and pretty quick. Top-notch service.

We needed help with a clogged shower and sink drain on a Saturday and the Clog Dr. was super responsive and addressed the issue right away. Willie was incredibly professional and we were so appreciative that he was able to help us out last minute on a weekend. Our shower has never worked better. Highly recommend

3/16/2018

The Clog Dr. is awesome!!! Comes in with a smile, gives you an honest estimate of costs, and is extremely knowledgeable in all things clog-draining. Professional all the way!
We used him for the second time in our house (two separate drain lines). The same problem, the previous owner didn’t do much of a job maintaining her lines, so one of the main drain lines was stuffed with tissues and other delightful morsels.
After 15 minutes of looking around, poking and prodding, walking around our property outside, running some water here and there, he gives a confident, and more importantly ACCURATE, assessment of what’s going on. He sets himself to work.
Mind you, I get that sometimes being a plumber isn’t the most pleasant job, but the technician Willy goes about his business like a man on a mission. He persisted with the stubborn clog for an hour – not once complaining about the difficulties of his work. Each time I check up on him, there’s a genuine smile, and he educates me on what’s going on, why it’s happening, and what things I can do to help prevent this happening in the future.
After he clears the clog, he offers to use his camera scope for an additional fee – a nominal amount considering the peace of mind it gives. Using the camera, he shows me the state of the mainline (fortunately in good shape), explaining along the way the things I’m seeing.
After the job was done, he cleaned up after himself. By the way, he didn’t get any unnecessary splatter around the house. Considering the nature of the job, he was exceptionally clean, making sure to immediately vacuum spills that inevitably occur in cleaning out a clogged mainline with backed up water.

The Clog Dr is awesome and dependable. He deserves a Ph.D. in clog clearing. Got a clog? Go with The Clog Dr.

Jason M.

8/9/2016

If you are looking for a professional and fair-priced expert, this is who to call.  As the Yelp reviews suggest, you can’t beat these guys.  I felt like I took a class in plumbing by the time they left!

12/12/2015

I called the Clog Doctor this week based on the company’s great reviews on Yelp and all the great reviews are true! Willie came sooner than the 1 1/2 hour estimated arrival time. He is thoughtful about the customer — he wanted to take his shoes off to come into my house.  He listened carefully to my description of the problem, checked a few things, identified the problem and got right to solving it! He explained everything, answered all my questions, worked away until he conquered the clog.  He works neatly, cleaned up thoroughly and was true to his flat rate estimate.  He is a great professional, expresses concern for his customers, and gets the job done. Willie is a very nice man, with integrity and expertise. I will call him again and I highly recommend him.  And he has a beautiful beaming smile!

Chris F.

6/22/2015

So, Monday morning (7 am) … the hot water isn’t working (great start to the week?).  Anyways, I call the Clog Dr … they are at my door in 30.  he checks my boiler and … my reset light is on (did I mention I’m an idiot?).  anyways, after a brief bit of education on how my hot waterworks, he leaves.  no charge.  what?  awesome.  It WAS a great start to the week (especially since I had a hot shower)!!!  the clog dr. will be my first and only call when I need plumbing work at home.

  • Caitlin T.
    • 6/30/2014
    • What a great experience! I just moved to the New Haven area from Detroit.. 2 days ago. All I’ve wanted to do is take a shower, but Moving into our home, I found that our toilet was super slow to flush and our sink and tub did not drain at all. I called the Clog Dr. this morning around 10 am. By 11 am, Willy was here to take a look. I cannot express enough how professional, kind, and honest he was. He explained what the problem was within 10 minutes of being here and showed us step by step what he was doing and why. Quoted us an extremely fair price and had our issues resolved in no time. I am an avid yelp user to read reviews, but admittedly do not give reviews very often. I feel so strongly about Clog Dr that I just had to write this review. Thank you Clog Dr.
  • brett l.
    • New Haven, CT
    • 2/18/2020
    • I called around 7:30 AM and spoke to someone right away.  They sent someone over within an hour.  He was efficient and quick, augered out a clogged drain in no time.  He also fixed a leaky faucet at no charge — I tipped him well for the extra effort.  Overall, professional plumbers that hustle.  I recommend.